How does free-play work?
Simply hop on an available console station. First come, first serve! Please note that if a console zone is conducting a tournament, we will ask attendees to come back at a later time or move temporarily to a different station.

Are controllers/accounts provided for free-play tournaments?
We highly recommend that you bring your own Playstation 5, Nintendo Switch 2 Joycon/Pro Controller, or Arcade Stick applicable to the station/tournament you are playing in. We will have basic controllers, but they are limited and will require a form of identification exchange before lending out to attendees. We do not have free accounts for mobile tournaments, please have one ready with your own device before participating.

Do you offer controller converters like Brook Converters?
We do not carry any controller converters at OffKai Expo Gen 5. Please make sure you have all of your equipment ready before participating in any event.

I can’t make it to the tournament I signed up for, can I have someone take my spot?
Sign-ups for tournaments usually end one hour before the event starts. We ask that you visit us in-person at either the Arcade or Console Tournament desk before then to remove your name off the bracket to then allow other eager players to participate. Each tournament has a player cap and not all interested attendees will be able to sign-up for those events. So we ask that attendees respect others who will actually participate. Failure to remove your admission after this time leading to an attendee no-show will evidently result in a disqualification from the bracket. We appreciate your understanding.

I don’t see my name in bracket and I signed up already, can I get my entry fee back?
Gaming Tournaments at OffKai Expo are free-to-enter tournaments and are not a separate experience from the rest of the convention. If there is a discrepancy in your bracket or if an attendee has a different problem, we ask that they inform tournament staff immediately to remedy the situation. We will do the best to fix anything that comes our way. Admission into a tournament event is a privilege and provides no guarantees.

I made Top 8 in bracket, but I don’t want to be featured on the Gaming Stage, can I opt out?
Most certainly! Please communicate this with the OffKai Expo tournament organizer in charge of your bracket match and we will play your match off-stream and off-stage.

For any questions not covered and the most up-to-date information, feel free to contact us at gaming@offkaiexpo.com, check additional information on our start.gg page, or speak to a Gaming staff member at the convention.